FAQs
Where is Hygge Wear based?
We’re based in the UK and ship our cosy pieces from our small studio.
How long will my order take to arrive?
Orders are usually packed within 1–2 working days.
UK orders typically arrive within 3–5 working days once shipped.
International orders take up to 2 weeks to arrive.
Do you offer international shipping?
Yes, we provide worldwide shipping. Please refer to our shipping policy for details on eligibility, delivery times, and any potential fees associated with international shipments.
Can I return a product if I'm not satisfied?
We want you to be happy with your purchase. Please refer to our refund policy for information on returns and refunds.
What are your ponchos made from?
Our ponchos are made from soft polyester, chosen for comfort and warmth. Each one is easy to wear and take care of, and timeless in style.
How should I care for my poncho?
We recommend a gentle, cool wash and laying it flat to dry. Treat it with care and it’ll stay soft and cosy for seasons to come.
Can I send a Hygge Wear item as a gift?
Absolutely. Just leave us a note at checkout, and we’ll make sure your order is packed with extra care, no prices included.
How can I contact you?
You can reach us anytime at hello@hyggewear.co.uk or through our Contact Page. We usually reply within 1–5 working days.
Can't find what you're looking for?
We're here for you! If you have any questions, concerns, or simply can't find the information you need, reach out to our friendly customer support team at hello@hyggewear.co.uk. Your satisfaction is our priority, and we're ready to assist you. Let's make your experience as smooth as possible!